Delivery and Refund Policy

Delivery Policy

1. Introduction

At NORTH WEST 78 CO., LTD, we provide instant access to online broadcasts of fistfighting matches. This policy outlines how we deliver these services to you.

2. Digital Delivery

Access to Services: Upon successful payment, access to the broadcasts is granted immediately. You can view the fights directly through our platform using your registered account.
Service Availability: Broadcasts are available to watch live at the scheduled times. We also offer replays, which are available shortly after the live event concludes.

3. Account Requirements

To access your purchased broadcasts, you must:

Have an active and verified account with Northwest 78.
Ensure that your internet connection is stable and meets the minimum bandwidth requirements for streaming high-quality video.

4. Technical Issues

In case of any technical issues that prevent access to a broadcast:

Please contact our customer support immediately at +66915537081 or bestfistthai@gmail.com.
We will endeavor to resolve technical issues as quickly as possible and may offer a replay of the broadcast if the issue cannot be resolved in real-time.

5. Refunds

Due to the digital nature of our content, refunds are generally not provided once a live broadcast has started. However, exceptions may be made on a case-by-case basis in the event of unresolved technical difficulties.

6. Changes to Scheduled Broadcasts

In the event of changes to the schedule of any planned broadcast:

We will notify all registered users affected by the change via email and on our platform.
Adjustments will be made to accommodate the new scheduling, and options will be provided for accessing the content at a later time if necessary.

7. Contact Information

For any questions or concerns regarding our delivery policy, please contact us at +66915537081 or via email at bestfistthai@gmail.com.

Refund Policy

1. Introduction

At NORTH WEST 78 CO., LTD, we strive to deliver high-quality broadcasts of fistfighting matches. We understand that sometimes issues can occur that may impact your viewing experience. This policy outlines the conditions under which refunds may be issued.

2. Refund Eligibility

Technical Issues: Refunds are considered if there are technical issues that prevent you from accessing the live broadcast entirely and these issues are due to failures on our part. We require that you report the issue during the broadcast to allow us an opportunity to address it in real-time.
Event Cancellation: If an event is cancelled and not rescheduled, you are entitled to a full refund of the purchase price.
Event Rescheduling: If an event is rescheduled, your purchase will be valid for the new date and time. If you are unable to attend the rescheduled event, you may request a refund.

3. Requesting a Refund

To request a refund, please contact us within 48 hours of the event's original scheduled time at +66915537081 or via email at bestfistthai@gmail.com with the following information:

Your name and email address used during registration.
The transaction or order number.
A detailed description of the issue encountered.

4. Processing Refunds

Upon receiving a refund request, we will investigate the issue. If the refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days, typically 7 to 10 business days.

5. Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at the number or email provided above.

6. Exceptions

Please note that we may offer partial refunds or credits in certain circumstances where the viewing experience was diminished but not completely hindered. Each request will be evaluated on a case-by-case basis.

7. Contact Information

For questions or more information about our refund policy, please contact us at +66915537081 or via email at bestfistthai@gmail.com.